A virtual phone system is a prerequisite for small business owners who wish to present a professional image, advertise using a branded number, manage calls effectively, and save money. The rewards for using a virtual phone for a small business include: enhanced productivity, better customer service and reduced overhead costs.
One of the important reasons for using a virtual phone is that it allows small businesses to operate more professionally. Features like auto attendant completely eliminate the need for a receptionist. Businesses no longer need a receptionist to stay tied to the telephone answering and routing callers. An auto attendant can work independently 24/7 without the need for a receptionist. The advanced call forwarding feature of a virtual phone system, Follow-Me-Find-Me, allows you to forward calls to more than one telephone number. So on days when you are working from home, or on a client meet or vacationing, it allows you to maintain close contact with your employees and other customers using this advanced call forwarding feature.
Fax online allows customers to send and receive fax almost instantly using an online interface. This virtual fax feature completely removes the need for a fax machine and its associated paraphernalia. It is faster, smarter and more cost effective than traditional faxing.
Reduced Overhead Cost
The auto assistant feature alone will account for a substantial cost savings for any business using a virtual phone system. But this is just the tip of the iceberg. A virtual phone accounts for other significant cost reduction. The virtual fax feature also helps you to save money and space. Moreover, it also makes your communication more effective. You can also use features like advanced call forwarding and voicemail with a virtual phone. These are improved features that can normally prove to be expensive. But with a virtual phone you get these features for free. You are not separately charged for these features. Now this can be a very significant cost reduction for any business.
Better Customer Service
Customer service is an important factor for all business. How well a customer’s call is handled can be an important factor in determining whether a customer will be a repeat customer or a lost opportunity. A good customer support experience begins with an exceptional communication system. A virtual phone ensures that every call is answered and forwarded to the right department. With an auto attendant you can accomplish this quite easily.
An auto attendant promptly answers all the calls and greets the caller with a custom message. Here the caller has an option either to reach out directly to the department/person simply by pressing the right extension or wait for the assistance of the auto attendant.
Simple to Use
A virtual phone system is very simple to use. You simply integrate it with your existing telephone connections – cell phone or landline. You do not need a dedicated connection. These phone systems are hosted much like websites. So you do not have to spend time migrating from your old telephone system to a new one. You also do not need any software or hardware installation.