As a small business owner, you have to wear many hats and so it might not be possible for you to answer all your customers at all times. This is why voice-mail is an important tool for your business. It helps to keep you connected with your customers even when you are not available to answer their call. It takes the responsibility of connecting your customers when you are pre-occupied in some other work. So you do not have to drop a task mid-term in fear of losing a client. But to use a voice mail service for your business, you need to have a fully fledged phone system, which might not be possible for you. The only solution to this challenge is to sign up for a virtual phone system.
No Missed Businesses
With a virtual phone system you can use all the features of an advanced phone system within your small budget. You cannot regulate your customers to call you within fixed hours. So they can call you after your business hours or even during weekends. The auto attendant of your virtual phone receives your call and forwards it to your voice mail box. Your caller can leave a message for you in the voice mail box and you can call him back at your convenience. A virtual phone system also reduces your chances of losing important voice mails because it sends out alerts to your emails and on your cell phone as soon as a new voice mail arrives. You can either read or listen to your voice mail through your email. Moreover, a virtual phone also uses caller ID to capture call information. So you can also get to know the details of a missed call, like the phone number, time of call etc. So missed calls no longer necessarily mean a missed business opportunity.
Better Flow of Information
A virtual phone system also allows to you create multiple extensions. You can use a local number or a toll free number to create dedicated extension for every department or for every employee. This not only helps your customers to remember your extension and reach you easily but it also ensures easy flow of information across the organization. Your employees can also better communicate among themselves. Moreover, these extensions can also be used to forward calls to more than one phone number. The advanced call forwarding feature of a virtual telephone keeps you connected to your customers after business hours, when you are out of office and even when you are traveling or enjoying your vacation.
Helps You Get More Business
A virtual phone system helps you project an image of professionalism and credibility. Like any other reputed organization, a professional will answer all your calls when you use a virtual phone. It routes your caller to the right person/department and can also forward calls to more than one phone numbers of your choice. As a small business owner, you understand the importance of looking big and professional. It makes your business look credible and your customers will prefer you for their business because they feel assured of your capability to doing the business well.
A virtual phone together with its advanced features like call forwarding, auto attendant, voice-mail, etc. helps you to create an impression of professionalism that definitely gives you an edge over your competitors.